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1 (604) 390 2225
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Showroom Pickup / Squamish, BC
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JOBS

CANADA CUSTOMER SERVICE REPRESENTATIVE

We are hiring a Customer Service Representative to manage customer enquiries. You will also be asked to process warranty cases and orders using a number of different communication channels. To do well in this role you need to be organized, calm and be able to adapt to various working conditions.

Key requirements:

- Previous experience in Customer Service and Customer Support

- Experience in the MTB industry

- Excellent English speaking and writing skills, French also appreciated

- Interest in and knowledge about COMMENCAL products

Key responsibilities:

- Responding promptly to customer inquiries with a proactive and positive attitude.

- Ensuring customer satisfaction and providing professional customer support.

- Communicating with customers through various channels (Social Network, Phone, emails).

- Processing orders, forms, applications, and requests.

- Keeping records of customer interactions, transactions, comments and complaints.

- Providing feedback on the efficiency of the customer service process.

- Working closely with our worldwide Customer Service Team.

Additional requirements:

- High school diploma, general education degree or equivalent.

- Ability to stay calm under pressure.

- Ability to use computers and computer software: Excel, e-mails, etc.

- High level of organisational skills

If that sounds like you, please send your resume and Covering Letter to [email protected]

New position based in Squamish, BC.

Available as soon as possible.